Transfer files securely from your computer to your customer's computer or vice versa.?File Transfer helps you?send installation files to your customer's computer or receive files that require troubleshooting from your customer's computer during a remote support session.
You and your customer can stay connected throughout the whole session through a chat window.?Enjoy the ease of?built-in chat?rather than juggling external messaging services.
Is your remote customer?pressed for time? Schedule a remote support session?at their preferred time?and resolve issues easily. The reminders can help you?as well as?your customer?at the right moment.?You can even re-schedule or cancel the session if?you?need to.
You can view and control the remote screen shared by your customer?as well as?share?your own screen during a live session. This feature will come in handy when you want to train your customers on troubleshooting or any installation process.
Reboot and Reconnect
Reboot remote computers and reconnect to the ongoing remote support session, without losing control. You even have the option to reboot the remote computer in safe mode for debugging?if the remote computer is on Windows.
The crucial Ctrl+Alt+Del of your remote Windows computer is available at a single click. It'll help you to log on, switch users, change?the?Windows password, and check the task manager.
Capture the key information of a remote support?session?as?Session?Notes that can be referenced later. You can edit and download the saved notes anytime along with the session details.