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    SaaS help desk software

    Transform your IT service desk

    Streamline IT ticket management

    Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance.

    Learn more

    Save time and effort with smart automation.

    Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution.

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    Empower end users.

    Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets, search for solutions, and provide approvals with our best-in-class online IT ticketing system, ServiceDesk Plus.

    Learn more

    Track the right metrics.

    Measure your IT service desk performance with over 150 ready-made reports. Create custom reports right from the user interface. Schedule reports to be automatically generated and circulated in a variety of formats.

    Learn more

    Optimize IT asset management.

    Discover and maintain an accurate inventory of all IT assets in one place, and draw relationships between different assets. Oversee your IT budget effectively by managing software and ensuring license compliance.

    Learn more

    Offer?support?anytime, anywhere.

    Manage your IT service desk on the go. ServiceDesk Plus is the online ticketing system that lets you use native iOS and Android apps to offer IT support on the go, even while end users create and track tickets from their own devices.

    Learn more

    Kent Corser, Director of Technical Support

    "We are getting better information up front than we ever have before."

    Trusted by great brands

    Unified service management for your enterprise.

    Businesses can now take ITSM best practices beyond IT to other service functions. Instantly create and deploy unique service instances for various business functions such as HR, facilities, travel, etc. Learn more

    Online Enterprise Service Desk

    Your IT ticketing system on the go.

    Don’t be tied to your desk. Provide customer support anytime, anywhere.

    Helpdesk request management

    Power up your IT service desk on the cloud today.

    Sign up for free
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